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BASED IN NEW ZEALAND - OUR PRICES INCLUDE ENGRAVING AND FREE SHIPPING NEW ZEALAND ON ORDERS OVER $50
ALL SHIPPING TO AUSTRALIA IS A 3 DAY AIR FREIGHT SERVICE FOR $35
BASED IN NEW ZEALAND - OUR PRICES INCLUDE ENGRAVING AND FREE SHIPPING NEW ZEALAND ON ORDERS OVER $50
ALL SHIPPING TO AUSTRALIA IS A 3 DAY AIR FREIGHT SERVICE FOR $35

Terms & Conditions

Terms & Conditions

By accessing, visiting, and/or using this site, www.myidentity.co.nz, you agree to be legally bound by these Terms of Use, our Privacy Policy (the “Privacy Policy”), and any other policies contained on our website. If you do not agree to these Terms of Use, do not access, visit or use www.myidentity.co.nz. By shopping on our website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Description of Services and Acceptance of Terms of Use

www.myidentity.co.nz allows users to view, purchase, and personalise our range of medical identification jewellery and related products (the “Products”). By accessing, visiting, or using our website, you must read and accept all terms and conditions contained herein. Each person that uses the website must be sixteen (16) years of age or older and fully able and competent to abide by these Terms of Use. IF YOU ARE UNDER THE AGE OF 16, DO NOT USE THE SERVICES AND/OR VISIT THE WEBSITE.

User Accounts

Users may be required to establish an account and log in to www.myidentity.co.nz to purchase our Products. You are responsible for each access or use of www.myidentity.co.nz with your username and password, and My Identity is authorised to accept such username and password as conclusive evidence that you wish to use the My Identity website. My Identity has no responsibility to monitor the use of your username and password and is not liable for any unauthorised access of your username and password.

Website Content

You agree that all content, material, including information, data, software, text, design elements, graphics, images, and other content (collectively, “Content”), contained in or delivered via the website or otherwise made available by My Identity in connection with the website (collectively, “Website Content”) is protected by copyrights, trademarks, service marks, trade secrets, or other intellectual property and proprietary rights and laws.

Privacy Policy

You acknowledge that My Identity will collect, retain, and disclose information and data collected from you in accordance with My Identity’s Privacy Policy. You consent to the collection, use, and processing of your information as described in these terms and the Privacy Policy. My Identity does not warrant that data will be transported without unauthorised interception or modification or that data will not be accessed or compromised by unauthorised third parties.

Terms of Sale for Products

Payments

You agree to purchase our Products at the pricing published on the Website. All payments are transacted through third-party payment processors (“Payment Processors”). My Identity does not collect or store any payment information. You acknowledge that by completing a purchase on our website, you are doing so via a third-party payment provider and will be bound by the applicable terms of use governing such service.

Shipment

For orders placed via our Website, payment may be captured up to 10 days before the order is shipped.

Returns and Repairs

Any requests for returns or repairs will be handled in accordance with our return and repair policy.

Warranty

All of our medical identification items have a three (3) month limited warranty starting from the date of purchase. This warranty covers defects in materials and workmanship under normal use.

Conditions:

  • The warranty does not cover items that have been pulled, caught, or exposed to harsh chemicals, intentional damage, or abnormal wear.
  • The warranty is void if there is visible damage indicating misuse.
  • To request a repair under warranty, contact us at hayley@myidentity.co.nz and attach photos of the item. If damage is due to misuse, the warranty will be void.

Exclusions:

  • We do not provide a warranty against dents, scratches, fading of plating, theft, loss, or chemical exposure, including perfume damage.
  • Leather medical IDs are not warrantied against water damage.
  • The caduceus medical symbol and paint/inlay are conditionally warrantied for 3 months. Exposure to harsh chemicals (including perfume), intentional damage, and/or abnormal wear will void your warranty.

We may require you to send your item back for review before any refund or exchange will be given.  

Additional Note: Some of our items are designed to break before causing harm to the wearer. Please choose wisely based on your needs.

Orders

Proof Emails

We will send you a proof to approve prior to engraving. If we do not hear back within 2 days, we will send a reminder text. If no response is received, we will engrave the order as specified.

Engraving

We will never engrave Medic Alert information.

Exclusions and Limitations

We do not guarantee that any suggested information on our products will fully alert third parties to your or another person's medical condition. We do not warrant that any item we sell will assist in a more timely medical response. We disclaim any liability for any claims related to the use of our products.

Limitation of Liability

My Identity and its owners, directors, ownership company, employees, and affiliates will not be liable for any damages.

Waiver

Any waiver by My Identity of any condition, covenant, right, or remedy under these terms and conditions will not be effective unless made in writing and shall not constitute a further waiver of the same or any other condition, covenant, right, or remedy.

Promotional Terms & Conditions

By entering a competition or promotion, each entrant agrees to be bound by these terms and conditions. Entry details are specified on the My Identity Ltd Facebook & Instagram posts.

Conditions:

  • The prize is not transferable or exchangeable and cannot be redeemed for cash.
  • My Identity Ltd is not liable for damage to the prize sent by post or courier.
  • Winners will be notified via post comment or messenger. If the prize winner cannot be contacted within 3 days, the prize will be redrawn.
  • Entry is open to New Zealand residents only. Employees and their immediate families of My Identity Ltd or the promoter are not eligible to enter.

Shipping & Returns

Returns Policy

You may return most new, unopened items (excluding engraved items) within 30 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).

Change of Mind Returns

We do not accept returns on any engraved items under any circumstances, as they are personalised. However we will happily exchange non-engraved items at your expense for shipping.  

Damage

Revised Damage Section: We are happy to fix your jewellery. There is a $40 fee for repairs. If you would like your items repaired, please contact us. We conditionally warranty our products for 3 months; see our warranty policy for more information.

Choosing the Wrong Size

Revised Size Exchange Policy: If you select the wrong size bracelet, we will exchange any non-personalised or non-engraved items. You must pay shipping costs of $7 within New Zealand and $35 to Australia.