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BASED IN NEW ZEALAND - OUR PRICES INCLUDE ENGRAVING AND FREE SHIPPING NEW ZEALAND ON ORDERS OVER $50
ALL SHIPPING TO AUSTRALIA IS A 3 DAY AIR FREIGHT SERVICE FOR $35
BASED IN NEW ZEALAND - OUR PRICES INCLUDE ENGRAVING AND FREE SHIPPING NEW ZEALAND ON ORDERS OVER $50
ALL SHIPPING TO AUSTRALIA IS A 3 DAY AIR FREIGHT SERVICE FOR $35

Shipping & Returns

Shipping & Returns

Returns Policy

You may return most new, unopened items (excluding engraved items) within 30 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).

Change of Mind Returns

We do not accept returns on any engraved items under any circumstances, as they are personalised. However we will happily exchange non-engraved items at your expense for shipping.  

Damage

Revised Damage Section: We are happy to fix your jewellery. There is a $40 fee for repairs. If you would like your items repaired, please contact us. We conditionally warranty our products for 3 months; see our warranty policy for more information.

Choosing the Wrong Size

Revised Size Exchange Policy: If you select the wrong size bracelet, we will exchange any non-personalised or non-engraved items. You must pay shipping costs of $7 within New Zealand and $35 to Australia.